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Search results for “Customer Intelligence”
Back to basics: online reputation management
02/13/2019
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9:16:09 PM
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Hotels should strengthen their monitoring of online reviews and provide effective feedback as great online reputation is essential for positive brand awareness and increased customer satisfaction.
Travel ecommerce platform Switchfly gathers funding
01/28/2019
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3:27:40 PM
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By connecting inventory for activity, air, car, hotel and insurance ancillaries during the whole booking experience, Switchfly’s platform helps travel companies boost both revenue and customer satisfaction.
NDC is not just a standard – it’s a signal to the industry
01/24/2019
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4:49:48 PM
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By steering the focus on offers and orders (rather than static filed rules), an intelligent offer will include exactly what you’re getting, the cost, modification rules, and clearly defined terms and conditions.
Ctrip invests in Yunji Technology to advance smart hotel services
01/04/2019
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11:03:08 AM
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The partnership with Yunji Technology marks Ctrip’s latest move in the smart hotel sector, following the launch of Ctrip’s smart hotel solution program "EASY Stay" in March last year.
Big data and the need for a data strategy
02/01/2019
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4:52:58 PM
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Amazon’s recommendation engine is estimated to generate more than 1/3 of its purchases by using AI to identify, rank, and serve up recommendations. But what would happen if Amazon decided to start selling hotel rooms using this knowledge?
Hotel revenue management: solutions, best practices, revenue manager’s role
01/06/2019
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11:20:51 AM
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While revenue management is focused on the whole revenue of a business, including ancillary revenue and spending, yield management focuses on the price and the volume of sales.
Zeelo accelerates development of on-demand coach service with £4.25M funding
02/03/2019
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1:43:24 PM
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U.K.-based Zeelo uses data analytics to provide a shared mobility service for under-served areas.
6 pillars behind lm group’s dynamic packages’ stellar performance
01/18/2019
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6:30:12 PM
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lm group believes that its prowess is growing owing to its robust inventory, business processes, algorithms and enhanced perception among travellers around dynamic packages.
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